Customer Insights Senior Analyst

When You Join Verizon

Verizon is one of the world's leading providers of technology and communications services, transforming the way we connect around the world. We're a human network that reaches across the globe and works behind the scenes. We anticipate, lead, and believe that listening is where learning begins. In crisis and in celebration, we come together-lifting up our communities and striving to make an impact to move the world forward. If you're fueled by purpose, and powered by persistence, explore a career with us. Here, you'll discover the rigor it takes to make a difference and the fulfillment that comes with living the #NetworkLife.

This position is for graduates of the AdFellows 7.0 class.

This position plays a key role in supporting the Customer and Marketplace Insights (CMI) team. The role will provide critical internal and external market intelligence to support strategic decision-making and research workstreams related to communications and advertising. This person should be interested in quantitative and qualitative market research, with a passion for understanding what makes people tick. The main function of this role is to support research projects from start to finish.

Planning, designing, drafting, and reviewing communication surveys and discussion guides with internal feedback

Testing Programmed Quantitative Surveys

Coding Open Ended Responses As Needed

Analyzing, synthesizing, and reporting research results to deliver actionable communication insights

Drafting communication recommendations based on business goals and decision-making needs

Providing Analysis Of Emerging Trends From Secondary Data Sources

Desk/lit Review Analysis And Reporting

Managing Project Timelines Date To Ensure Project Deliverables Are On Time

Managing communications with research vendors, including scheduling meetings and answering vendor questions about the project

Maintaining share drive files and folders, update with key project files

You'll need to have:

Bachelor's degree or two or more years of work

experience.

Three Or More Years Of Relevant Work

experience.

Be a graduate of the current AdFellows 7.0 class.

Even Better If You Have One Or More Of The Following

Understanding of research principles, such as survey design, qualitative interview process, discussion guide development, moderation, sample size determination, etc.

An understanding of market research methods such as consumer panel surveys, focus groups, in-depth interviews, ethnography, etc.

Quantitative Data Analysis

skills

Qualitative Data Analysis

skills

Excellent Written And Oral Communication

skills

Analytical Thinking And Problem-solving

Detail-oriented Approach And Capable Of Delivering A High Level Of Accuracy

Ability To Collaborate And Partner Effectively

Agility - Able To Shift And Manage Priorities

Where you'll be working

In this hybrid role, you'll have a defined work

location that includes work from home and assigned office days set by your manager.

Scheduled Weekly Hours

40

Equal Employment Opportunity

We're proud to be an

equal opportunity employer - and celebrate our employees' differences, including race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, and Veteran status. At Verizon, we know that

diversity makes us stronger. We are committed to a collaborative, inclusive environment that encourages authenticity and fosters a sense of belonging. We strive for everyone to feel valued, connected, and empowered to reach their potential and contribute their best. Check out our

diversity and inclusion page to learn more.

Our

benefits are designed to help you move forward in your career, and in areas of your life outside of Verizon. From health and wellness

benefits, short term incentives, 401(k) Savings Plan, stock incentive programs, paid time off, parental leave, adoption assistance and tuition assistance, plus other incentives, we've got you covered with our award-winning total rewards package. For part-timers, your coverage will vary as you may be eligible for some of these

benefits depending on your individual circumstances.

If you are hired into a California, Colorado, Connecticut, Hawaii, Nevada, New York, Rhode Island or Washington work

location, the

compensation range for this position is between $80,000.00 and $148,000.00 annually based on a full-time schedule. The

salary will vary depending on your

location and confirmed job-related

skills and

experience. This is an incentive based position with the potential to earn more. For part time roles, your

compensation will be adjusted to reflect your hours.