Customer Service / Reservationist

Sentinel Limousine of East Providence RI is a family owned business that was established in 1987. We are seeking a Second Shift Customer Service Representative for our local office. Job Description: The Customer Service / Reservationist is responsible for booking, coordinating and securing ground transportation itineraries for our corporate and retail clients. The Reservationist will work side-by-side with management and the chauffeur staff to ensure all reservations are accurate, assigned and in accordance with the company’s policy. Essential Functions: Responds to ground transportation requests from retail and corporate clients, affiliates, travel agents, and referral networks, concerning reservations arriving by email, telephone, fax, or through a central on-line reservation system. Creates and maintains reservation records, prepares and send confirmation and promptly processes any cancellations and modifications. Knowledge, Skills and Abilities: Advanced customer service and communication skills Great telephone presence Ability to multi-task, prioritize and work efficiently with critical attention to details Ability to perform at high-level in fast past work environment Sensitivity to confidentiality Possess outstanding organizational and time management skills Knowledgeable of Rhode Island and Massachusetts roads Must be teachable Critical thinker and problem solver Duties and responsibility: Maintain complete knowledge and capabilities of fleet and associated services Knows the selling/pricing status, rates, and benefits of all packages plans Review and prepares confirmations, insuring accuracy prior to sending to clients Process reservation cancellations and modifications in a timely manner Understands the company's policy on late cancellations and no-shows Handles daily correspondence; responds to inquiries and makes reservations as needed Makes sure that files are kept up to date Maintains a clean and neat appearance and work area at all times Promotes goodwill by beings courteous, friendly, and helpful to mangers, and fellow employees Willing to undertake any reasonable request made by management in any other areas of the office