Asset Recovery Specialist - Intermediate

Why USAA?

Let’s do something that really matters.

At USAA, we have an important mission: facilitating the financial security of millions of U.S. military members and their families. Not all of our employees served in our nation’s military, but we all share in the mission to give back to those who did. We’re working as one to build a great

experience and make a real impact for our members.

We believe in our core values of honesty, integrity, loyalty and service. They’re what guides everything we do – from how we treat our members to how we treat each other. Come be a part of what makes us so special!

As a dedicated Asset Recovery Specialist, you will handle various types of consumer loan collection efforts in the final stages of delinquency which includes asset and collateral recovery. Review member accounts that are in default to initiate repossession and recovery process. Ensure compliance with state and federal regulations to effectively manage risks associated with the disposition of repossessed collateral.

We offer a flexible work environment that requires an individual to be in the office 4 days per week. This position will be based in , Phoenix, AZ,. Re

location assistance is not available for this position.

Work Hours -Monday - Thursday -8:30 am - 5:30 pm CST

Friday 7:00 am - 1:00 pm CST

Training - 5 weeks

The Opportunity

What You'll Do

Provides excellent customer service while resolving collection issues and discrepancies on member delinquent accounts. Ensures compliance with internal processes and state and federal regulatory

requirements. Responsible for managing assigned accounts to contact appropriate stakeholders and resolve collection of account/assets in a timely manner. Communicates with third party vendors to approve necessary fees associated with repossession activities. Reviews third party vendor activities to confirm vendor invoices are accurate. Generates payment to third party vendors. Partners with vendors to resolve any issues with sale and/or transport of repossessed collateral. Requests titles or necessary documents for repossessed collateral. Works with and reconciles collateral auction proceeds and auction fees associated with the sale. Produces after sale letter to comply with state and federal

requirements. Gathers information to update various systems related to the member, collateral or service provider. Ensures risks associated with business activities are effectively identified, measured, monitored, and controlled in accordance with risk and compliance policies and procedures.

What You Have

High School Diploma or General Equivalency Diploma required.1 year of collections

experience to include loan servicing and/or repossession

experience in a financial services organization. Developing knowledge of Banking laws and regulations. Ability to work in a high-volume area and complete work with accuracy and within a specified response time.Working

experience in Microsoft System Operating System to include Word and Excel.

The above description reflects the details considered necessary to describe the principal functions of the job and should not be construed as a detailed description of all the work

requirements that may be performed in the job.

What We Offer

Compensation: USAA has an effective process for assessing market data and establishing ranges to ensure we remain competitive. You are paid within the

salary range based on your

experience and market data of the position. The actual

salary for this role may vary by

location. The

salary range for this position is: $43,680. - $74,250.00.

Employees may be eligible for pay incentives based on overall corporate and individual performance and at the discretion of the USAA Board of Directors.

Benefits: At USAA our employees enjoy best-in-class

benefits to support their physical, financial, and emotional wellness. These

benefits include comprehensive medical, dental and vision plans, 401(k), pension, life insurance, parental

benefits, adoption assistance, paid time off program with paid holidays plus 16 paid volunteer hours, and various wellness programs. Additionally, our career path planning and continuing

education assists employees with their professional goals.

For More Details On Our Outstanding

benefits, please visit our

benefits page on USAAjobs.com.

Applications for this position are accepted on an ongoing basis, this posting will remain open until the position is filled. Thus, interested candidates are encouraged to apply the same day they view this posting.

Usaa Is An

Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.