Patient Service Representative Heart Institute Full-Time Days

Employment Type

Full Time

Shift

Day Shift

Description

At Saint Alphonsus Health System, we are looking for people who are living out their calling. We want you to be passionate about coming to work, and challenged to achieve your potential. Living by these virtues, we pride ourselves on exceptional service and the highest quality of care.

Position Purpose

As a Patient Service Representative, you will work in conjunction with physicians and clinical staff to take care of patients’ administrative needs. Your

primary

responsibilities would include checking in patients for appointments, collecting patient co-pays, answering telephones, taking accurate messages, scheduling appointments, and checking insurance eligibility. Patient Service Representatives utilize our electronic record system to verify and update patient demographic information as well as posting and balancing of payments collected. Patient Service Representatives are friendly and provide excellent customer service, assuring that patients are informed and well cared for while waiting for their appointment, creating a positive

experience for patients.

Minimum

Qualifications

High School Diploma Or Equivalent Requiredprevious Customer Service

experience required. Healthcare

experience preferred. Electronic health record (EHR)

experience a plus. Medical terminology preferred

Experience With Process Improvement Or Lean Philosophy Preferred

Our Ideal Candidate: is friendly, detail oriented, a quick learner and has a passion for providing a high quality customer service

experience to our patients. He or she will also need to utilize excellent communication

skills while communicating with patients and families both in person and on the phone. The ability to provide superior customer service while utilizing independent decision making

skills will be essential in this position.

What You Will Do

Acknowledges and greets patients immediately, providing a positive customer service

experienceRegisters patients for appointments and completes paperworkVerifies and updates existing patient and insurance informationKeeps patient appointments on schedule by notifying provider of patient’s arrivalInforms patients immediately of delays, explains why, and the anticipated wait time Collect, record, and communicate to patients their responsible balances for visit, diagnostic testing, supplies, etc.Maintain knowledge of different payer practices and deductiblesAssist patients with all aspects of Financial Assistance PaperworkControl credit extended to patients via a payment planMaintain business office inventory and equipment and order suppliesMaintain a neat work area including the reception areaOptimize patient’s satisfaction, provider time, and treatment room utilization by scheduling appointments in person or by telephoneHandles multiple telephone lines effectively and politely per clinic standards Updates patient personal and insurance information, and notifies patients to bring insurance cards, identification, and co-payment to appointment Mail patient paperwork to new patients prior to appointmentInteracts with patients via Patient PortalScan incoming patient related documents into EHRAbility to process incoming and outgoing referral requestsFiles incoming medical reports and correspondenceAssembles new patient medical records in accordance with policies and proceduresEnsures availability of treatment information by filing and retrieving patient recordsReceives, processes, and documents referral requests to and from the office Sorts incoming faxes via Right Fax and routesReceives and routes record requests from others and makes requests on behalf of providers/patients

Highlights And

Benefits

When Saint Alphonsus takes care of you, you can take better care of our patients. We foster personal and professional growth and offer opportunities that empower our colleagues to develop their careers. Our belief in work-life balance compliments the natural beauty, diverse landscapes, and outdoor recreation lifestyle that is unique to Idaho and Oregon.

We offer market-competitive pay, generous PTO, and multiple options for comprehensive

benefits that begin on day one.

Benefits for your future include retirement planning and matching, college savings plans for your family, and multiple life insurance plans that can change as your needs develop.We are proud to offer Employee Assistance Programs, tuition reimbursement, and

educational opportunities to help you learn and grow.

Ministry/facility Information

Saint Alphonsus Health System is a faith-based ministry and not-for-profit health system serving Idaho, Oregon, and northern Nevada communities. The health system boasts 4 hospitals, 609 licensed beds, and 73 clinic

locations. Through innovative technologies, compassionate staff, and healing environments, Saint Alphonsus' goal is to improve the health and well-being of people by emphasizing care that is patient-centered, physician-led, innovative, and community-based.

Top 15 Health Systems in the country by IBM Watson Health;The region’s most advanced Trauma Center (Level II);Commission on Cancer Accredited Program through demonstrating an uncompromising commitment to improving patient survival and quality of life

Saint Alphonsus And Trinity Health Are Committed To Promoting

diversity in its workforce and to providing an inclusive work environment where everyone is treated with fairness, dignity and respect. We are committed to recruit and retain a diverse staff reflective of the communities we serve. Saint Alphonsus and Trinity Health are

equal opportunity employers and prohibit discrimination against any individual with regard to race, color, religion, gender, marital status, national origin, age, disability, sexual orientation, or any other characteristic protected by law.

Our Commitment To

Diversity And Inclusion

Trinity Health is one of the largest not-for-profit, Catholic healthcare systems in the nation. Built on the foundation of our Mission and Core Values, we integrate

diversity, equity, and inclusion in all that we do. Our colleagues have different lived

experiences, customs, abilities, and talents. Together, we become our best selves. A diverse and inclusive workforce provides the most accessible and equitable care for those we serve. Trinity Health is an

Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, status as a protected veteran, or any other status protected by law.

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