Reservations Agent

Salary/Benefits:£22k per annum

Are you a good communicator?

Do you know how to provide great customer service?

Full time, permanent position, working 40 hrs per week over 5 days,

What will I do?

• Handling enquiries for our hotel


• Speaking with customers on the phone and replying to emails


• Supporting with new bookings and assisting with existing bookings


• Liaising with hotel teams to answer any customer query


• Keeping systems up to date, making sure to add all new bookings


• Always providing first class customer service, leaving everyone with a great experience

Is this the role for me?

• Excellent communication skills


• A ‘can do’ attitude, confident and self-motivated


• Able to identify what great customer service looks like


• IT savvy, must be proficient with MS Office, Excel to an advanced level


• Able to work under pressure and maintain high attention to detail


• Able to work shifts which will cover evenings and weekends