Role Overview & Specifications
Description
They use an appointment scheduling software called Dash which overlays their EMR (NexGen) to help with scheduling. Team Leads handle most of the rescheduling. Handling inbound calls 95% of the time - answering inquiries or transferring due to the mainline having limited prompts & about 30% of the calls are scheduling. Handling outbound calls 5% of the time for follow up with patients.
Skills
Call Center
Spanish
Healthcare Industry
Experience Level
Entry Level
About Teksystems
We're partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. That's the power of true partnership. TEKsystems is an Allegis Group company.
The Company Is An
equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.
About Teksystems
Teksystems is an actively verified employer hiring talent across technology, engineering, and operations.
- Headquarters: United States / United Kingdom
- Company Size: 1,000+ employees
- Trust Rating: 95 / 100 (Official Registry Audited)
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