Azure Devops Support Engineer

Partner Technical Advisor PTA is a service delivery focused subject matter expert. They are responsible for incident metrics such as Customer Satisfaction quality of the support

experience frontline engineer technical readiness and process compliance. They provide in-depth technical and subject matter expertise for one or more services or scenarios. Their primary accountability is to the engineers at a support vendor also known as a Supplier or Delivery Partner focusing on the higher volume services and engaging through technical and subject matter expert mentorship readiness and escalation management. They are expected to contribute to technical expertise and issue resolution globally.

Job

Responsibilities

Answer user inquiries regarding computer software or hardware operation to resolve problems typically of a lower complexity May install software or perform hardware testing remotely Enter commands and observe system functioning to verify correct operations and detect errors Maintain records of daily data communication transactions problems and remedial actions taken or installation activities Read technical manuals confer with users or conduct computer diagnostics to investigate and resolve problems or to provide technical assistance and support

Qualifications

Experience

Additional

Skills &

Qualifications

Work

Experience

3 years of

experience in a customer-facing or support role in any of the following: technical escalation support product support developer support IT DevOps IT Admin/support Systems Development or Consulting or IT/Network Operations. 2 years of

experience with Microsoft Azure Platform mandatory 1 years of

experience Internet of Things IoT familiarity with Azure OpenAI

Development/coding

Addon

Qualifications

Familiarity with C# JAVA .NET PowerShell CLI Cognitive Services and/or AML Familiarity with workflow automation tools like Power automate Azure automation etc.

Qualifications

Associate's degree in computer related field or equivalent training required 7-10 years

experience required Verbal and written communication

skills problem solving

skills customer service and interpersonal

skills Basic ability to work independently and manage ones time Knowledge of computer software such as configuration management software desktop communications software operating system software and internet directory services software

Responsibilities

As an Partner Technical Advisor PTA you will be an important member of the Customer Service and Support CSS Data and AI Support Team and a virtual member of the Cognitive Services Azure OpenAI AML Product Group. You will have the following

key

responsibilities:

Team Readiness Development - you will ensure timely case resolution by driving engineer readiness based on

skills-gap analysis and product needs. Case Management Delivery Excellence - you will perform case reviews and customer wellness checks ensure process compliance and progression of cases to help solve increasingly complex technical issues. Managing Collaborative Activities - mentor Delivery Partners engineers to be more effective collaborators cross-team and cross-technologies/lines of business. Supportability Activities - you will contribute to customer self-help and volume deflection init

About Teksystems

We're partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. That's the power of true partnership. TEKsystems is an Allegis Group company.

The Company Is An

equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.