Vice-President Retail Strategy, Innovation & Customer Experience

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Signet Jewelers is the world's largest retailer of diamond jewelry, operating more than 2,800 stores worldwide under the iconic brands: Kay Jewelers, Zales, Jared, H.Samuel, Ernest Jones, Peoples, Banter by Piercing Pagoda, Rocksbox, JamesAllen.com and Diamonds Direct. We are a people-first company and this core value is at the heart of everything we do, from empowering our valued team members, to collaborating with our customers, to fostering the communities in which we live and serve. People – and the love their actions inspire – are what drive us. We’re not only proud of the love we inspire outside our walls, we’re especially proud of the

diversity, inclusion and equity we’re inspiring inside. There are dynamic career paths awaiting you – rewarding opportunities to impact the lives of others and inspire love. Join us!

This position is responsible for developing and implementing business-specific strategies focused on driving omni channel growth, strengthening virtual presence in both sales and jewelry repair, managing strategic projects, and optimizing store payroll. This includes, but is not limited to developing robust, logical, and actionable operational strategies to build and implement strategic objectives and plans, programs, processes, and procedures.

The VP Retail Strategy, Innovation & Customer

Experience Is Focused On Delivering An Optimal Customer And Team Member

experience across our brands, while creating competitive advantages and driving revenue growth through well-served and engaged team members and customers. This individual will champion the team member and customer

experience while balancing the realities of our business needs.

Position

Requirements

Partner with the senior executives and business leaders to provide thought-leadership in developing strategies that are logically structured, grounded in data, and provide an opportunity for disruption and/or differentiation in retail/jewelry repair omnichannel operations.Lead the development of key strategies to transform the selling and repair cultures to adapt to our customer’s changing needs and

experiences, with focus on a service-oriented and personalized

experience that is seamless across all selling venues.Serve as one of the organizations principal leaders in the development of the department strategy, banner strategies and operational plans.Leverages insights to drive strategy and build short term and long-term innovation plans that drive revenue and increase market share.Develop and deliver strategic innovation projects driven by market, customer, and competitor intelligence analytics that will create a competitive advantage in the marketplace and build margin. Leads banner and operational projects, initiatives, and critical workstreams to drive agile design, implementation, and execution. Collaborate with Field and Support Center teams such as Human Resources, Field Operations, Marketing, Advertising, Merchandising and Field Learning and Development to determine opportunities for process improvement, while maintaining accountability for all standard retail and repair operating procedures. Partner with business leaders to define performance management expectations, incentive structures, and measures to ensure the right behaviors and metrics are being rewarded. Incorporate measurable performance indicators and metrics to track and leverage quantitative and qualitative insights of the customer’s journey.Triage, trouble shoot and escalate matters that may be negatively impacting team member and/or customer

experiences, with ongoing and frequent communication with leaders to resolve customer pain points. Optimize variable labor models and schedules to ensure staff levels meet forecasted volumes and support a balanced work/life schedule. This includes the development of ideal labor incentives and programs.

Position

Qualifications

Bachelor’s degree preferred or equivalent work

experienceMust have 10-15 + years Business Analyst and/or Retail Operations leadership roles ideally in an E-commerce, Omni Channel or Store Retail organizations, with project management

experience.High proficiency in problem solving using strong analytical and critical thinking

skills.Proven ability to effectively prioritize and execute tasks in a high-pressure and fast-paced environment.Persuasive communication and interpersonal

skills to effectively communicate with all levels and across multiple departments.Successful collaborator who can work across multiple levels, functions, and geographies Can quickly and effectively partner with business leaders. Strong consulting

skills with a proven history of leading high impact engagements.Demonstrated ability to enroll others in a vision, even without direct positional authority.Creative, entrepreneurial business mind. Exceptional writing and presentation

skills.Business development

skills. Solid Project management

skills with the ability to work cross-functionally. Strong ability to own, execute, and deliver on short- and long-term projects.Strategic and innovative thinker, able to prioritize and use sound judgement and decision making. Keen eye for innovation and opportunities. Strong business acumen and influencing

skills.Ability to creatively and collaboratively lead with the agility required to support rapid and sustainable growth into new lines of business, with demonstrated leadership to develop strategic plans and actively oversees program/project management.Ensure procedures are current and relevant, while partnering with the training and development team to ensure teams are well-informed and knowledgeable.