Receptionist

Salary/Benefits:Great Salary + Cairn Staff Rate + Other Benefits!
Working with us provides great benefits, including:

• Access your pay as you earn it through our financial wellbeing platform ‘Wagestream,’ a tool that lets you track your earnings in real-time, access a percentage of your pay as you earn it, learn easy tips for managing your money and save straight from your pay into pots for the future.


• Discounted Hotel Stays across our UK sites, and if you work for a branded venue, around the World!


• 50% off Food Beverage at all our Hotels FB Venues


• Spa Discounts at our venues with a Spa


• Retail, Cinema Leisure Discounts


• Development Opportunities via our ‘Grow with us’ initiative, including Apprenticeship opportunities, our Development Programmes, and more!


• Monthly ‘Star of the Month’ Awards


• Long-service Awards, that start after 1 year of service


• ‘Recommend a Friend’ Incentive – Be rewarded for referring someone you know!


• Access to a confidential ‘Employee Assistance Programme (EAP)’ available 24/7, 365 days per year.


• Pension Scheme


• Other incentive programmes that run throughout the year

About the role…

The moment a guest steps into one of our hotels, they walk into a genuinely memorable experience. As a Receptionist, you’ll not only be the person they rely on to handle transactions, offer local insights and anticipate every detail of a friction-free experience, you’ll also create the warm atmosphere that makes our guests feel at home in any location.

Some of the duties you’ll undertake in this varied role include - telephone enquiries, reservations, preparing invoices and taking payments from our guests, conducting end of shift/day banking, and preparing for the shift ahead.

About you…

• Experience in a similar or front facing customer service role with an outgoing and bubbly personality


• Strong communication skills through a variety of means


• Excellent interpersonal and customer relation skills to ensure a seamless and memorable experience, proactively resolving any challenges that may arise


• Flexible and adaptable, with the ability to stay calm under pressure, adapting your approach to complete routine and non-routine tasks. As a 7 day a week operation, shifts will be based on 5 days from 7 (full time) and pro-rata for part time


• High attention to detail and accuracy – great at managing one’s own time

About us…

At Cairn Group we're ambitious. With a varied and extensive UK portfolio of hotels, bars and restaurants in our portfolio, we're focused on continual growth and are in it for the long haul. We are a family owned business with family values at our core, with a growing team and sites UK wide.

The Royal Station Hotel, Newcastle is a grade 1 and 2 Victorian listed building boasting elegant architecture, officially opened by Queen Victoria in 1850. Today, we offer spacious rooms, an indulgent bar and restaurant, an indoor heated swimming pool and a fitness centre within its iconic walls.

Benefits

Cairn Group Staff Discount Scheme

Retail and travel discounts

Recruit a friend Scheme

Induction and training programme

Star of the Month Golden Ticket Award

Pension scheme

Cairn Academy' Training Development Opportunities

Uniform

Cycle 2 work scheme*

(* Applies to positions above minimum wage)