Service Support Assistant

Title: Service Support Assistant

Salary

£20,404.80 (Subject to Job Evaluation April 2023)

Following recent business growth we are looking for suitably experienced individuals to expand our service support pool. The role will involve welfare phone calls and working within a team providing effective, efficient and responsive administrative services.

If you wish to apply for this vacancy please visit our website www.positive-steps.org.uk and select work with us, current vacancies and submit your application. If you wish to seek further information about this role then email jennawinstanley@positive-steps.org.uk

To provide responsive support services, including front of house activities, to the organisation

• Provide resources to ensure service needs are met
• Update designated systems to ensure records are accurate and up to date
• Conduct customer interactions and respond to queries to meet the needs of the business
• Apply the consistent application of relevant policies, including safeguarding, health and safety and equality and diversity to ensure a compliant organisation
• Undertake any other duties to meet team and organisational objectives following consultation with your manager

Key Relationships – Internal & External

• External – Partners, clients and visitors
• Internal – Staff and volunteers

Experience

• Demonstrable experience of verbal and written communication in education, volunteering or employment

• Awareness of safeguarding legislation and guidance, and the boundaries of professional relationships
• Awareness of health and safety requirements

• Primary skills in Microsoft Office and database systems
• Primary ability to pass information accurately and concisely
• Primary ability to record information with a high degree of accuracy
• Primary communication skills with a variety of audiences
• Basic literacy and numeracy skills

• Non-judgemental approach
• Ability to establish priorities and principles
• Resilient and able to work independently as required
• Commitment to Positive Steps vision and values

• Being prepared to work flexibly to meet the needs of customers and the organisation
• Evening and weekend working as required
• Standard DBS required

Our Vision -

People and communities inspired to take control of their lives

Our Values

Reflective -

We reflect upon learning using our knowledge and experience to create and develop new ways of working

We are a values-based organisation, so reflecting our values in your evidence will support your application.

• Oldham, OL1 1DJ: reliably commute or plan to relocate before starting work (required)

• United Kingdom (required)

Job Types: Full-time, Permanent

Salary: Up to £20,404.80 per year

Benefits:

• Cycle to work scheme
• Flexitime
• Sick pay

Schedule:

• Day shift
• Flexitime
• Monday to Friday

Work Location: Hybrid remote in Oldham, OL1 1DJ

Reference ID: EO7