Ops Support Assistant

Pavion and our family of companies are seeking a talented and motivated Ops Support Assistant to join our integration business unit.

Primary

Responsibilities

Be a part of the core operations of the business by being the first interaction all our clients have when reporting issues or making requestsHandle incoming telephone callsGive exceptional customer service in a timely fashionA consistently positive approach to your work that is rooted in a business-like professionalismProven computer

skills

Experience With A Crm Or Ticketing Applicationdemonstrate

experience performing extensive research to resolve complex customer inquiriesComfort and confidence when interacting with internal and external partners and clients/customersExcellent customer service and office administrative

skills2+ years'

experience of proven performance in a goal-driven customer-focused environment desiredAbility to simplify complex problems and build solutions.

Experience with Microsoft Office requiredExcellent verbal, written, and social communication

skills. Customer Complaints

experience required. Proficiency in navigating basic office equipment and protocols. Flexible scheduling available in order to have weekend daytime hour coverage

Basic

Qualifications

High school diploma or equivalent2 + years proven customer support

experience or

experience as a client service representativeTrack record of over-achieving quotaStrong phone contact handling

skills and active listeningFamiliarity with CRM systems and practicesCustomer orientation and ability to adapt/respond to different types of charactersExcellent communication and presentation

skillsAbility to multi-task, prioritize, and manage time effectively

Preferred

Qualifications

Computer

Skillsphone

Skills

Disclaimer: This job description should not be construed to imply that these

requirements are the exclusive standards of the position. Incumbents will follow any other instructions, and perform any other related

duties, as may be required. The employer has the right to revise this job description at any time. The job description is not be construed as a contract for employment.

Pavion Is An

equal opportunity/affirmative action employer. All qualified applicants will receive consideration for employment without regard to sex, gender identity, sexual orientation, race, color, religion, national origin, disability, protected veteran status, age, or any other characteristic protected by law.