Account Services Collections Specialist - Remote - Texas

Job Description

For over 100 years, Nordstrom has created a reputation of Legendary Customer Service. As an Account Services Specialist, you will be an Ambassador for Nordstrom, handling inbound and outbound phone calls from customers in a virtual environment.

A successful candidate is compassionate, empathetic, enthusiastic, solutions-oriented, and committed to upholding the tradition of Nordstrom’s Legendary Customer Service. Our Account Services Specialists embrace technology and feel confident and comfortable working autonomously in a virtual environment.

This role is a fully remote, work from home position. Candidate

location restrictions apply. Nordstrom is able to offer remote employment of this position in: Texas

Hours of Operation: Monday – Thursday 7:55am-9pm CST / Friday 7:55AM – 8:00PM CST / Saturday: 7:55AM – 6:00PM CST / Sunday 12:00PM – 6:00PM CST

Shifts

Full-time positionsStart times will vary upon business needExpect to work at least one weekend day per weekSchedule flexibility is required and expected, including scheduled overtime during peak periods and holidays

Orientation: 1 week (Tuesday – Friday)

Training: Must successfully complete a training program (Monday – Friday)

Pay

Eligible to earn incentive Work from home subsidy $50/month

A day in the life… 

Service past due accounts via inbound and outbound calls Adhere to and follow all relevant state and federal collection guidelinesNegotiate payment solutions that bring in revenue Use a consultive approach to encourage future card usage Assist our card services customer service inbound call center as needed Utilize tools and knowledge base to solve problems quickly

You own this if you have...

6+ months collection-related

experience and/or First party collections

experience (preferred) 6+ months in customer service (required)The ability to be licensed by the state of Minnesota as a debt collector (required)The ability to handle a high volume of calls with detail and accuracy while delivering excellent customer

experience A quiet, distraction-free, secure workspaceThe ability to work your entire shift using a computer while stationed at a desk, wearing a headset, and can turn on the camera when requested by leadership A high level of self-motivation, the ability to work autonomously with minimal supervision in a virtual environment Demonstrated computer

experience and technical troubleshooting acumen, as well as the ability to navigate through multiple systems at once with dual monitors The ability to independently apply strong analytical, problem-solving and decision making-

skillsThe ability to work with integrity and respect confidentiality Clear and professional communication

skills with customers and co-workers, both verbally and writtenThe ability to work a flexible schedule

We’ve got you covered…

Our employees are our most important asset and that’s reflected in our

benefits. Nordstrom is proud to offer a variety of

benefits to support employees and their families, including:

Medical/Vision, Dental, Retirement and Paid Time AwayLife Insurance and DisabilityMerchandise Discount and EAP Resources

A few more important points...

The Job Posting Highlights The Most Critical

responsibilities and

requirements of the job. It’s not all-inclusive. There may be additional

duties,

responsibilities and

qualifications for this job.

Nordstrom will consider qualified applicants with criminal histories in a manner consistent with all legal

requirements.

Applicants with disabilities who require assistance or accommodation should contact the nearest Nordstrom

location, which can be identified at www.nordstrom.com.

© 2022 Nordstrom, Inc

Current Nordstrom employees: To apply, log into Workday, click the Careers button and then click Find Jobs.