Customer Service Representative

POSITION: Customer ServicePay range 40-50K annually

REPORTS TO: Customer Service Manager

HOURS: 7 am – 4 pmJOB

SUMMARY and KEY OBJECTIVESThe Customer Service Representative will interact with the PDCC customers by addressing inquiries and resolving complaints

Key

RESPONSIBILITIES and TASKS· Interacts with customers via telephone, email, or in-person to provide support and information on products or services.· Collects and enters orders for new or additional products or services.· Fields customer questions and complaints; when the issue is beyond the representative’s knowledge, forwards to the assigned sales representative or other appropriate staff.· Ensures that appropriate actions are taken to resolve customers’ problems and concerns.· Maintains customer accounts and records of customer interactions with details of inquiries, complaints, or comments.· Prepares reports by collecting and analyzing customer information.· Backup A/R – assures that daily invoicing is done timely and accurately. PREFERRED QUALIFICATION and

EDUCATION· High School

education or equivalent· Excellent communication

skills including active listening.· Service-oriented and able to resolve customer grievances.· Proficient computer

skills with the ability to learn new software.

Note: The

responsibilities and tasks outlined in this document are not exhaustive and may change as determined by the needs of the company