Seasonal Hotel Retail Lead

Qualifications &

Experience

About The Role

This Role Is Responsible For The Daily Operation Of Assigned Store

locations. This is to include but is not limited to: providing and creating an environment that provides excellent guest service, Retail Associate observation, opening/closing functions, housekeeping and delegating tasks, administrative functions and communication with the Retail Leadership Team.

Role Description

Directly Oversees The Performance Of Retail Associates In Assigned Store

locations.Provides support for Associates and delivers excellent guest service.Provides support in Administrative tasks, including monitoring inventory levee on sales floor and in stockroom and managing losses.Assist with operational

duties including, but not limited to performing refunds, issuing discounts and giving overrides.

Main

Responsibilities

Operational Responsible for being present and available for Associate and guest support in assigned store

locationsResponsible for assigned store

locations' daily maintenance, cleanliness and securityResponsible for ensuring all cashiers are utilizing proper tools for efficient and effective POS usageResponsible for all opening and closing tasks necessary to operate assigned store

locations, including vault pick-ups and deposits in keeping with company policy and procedure Financial Responsible for assisting Store Supervisor in tracking and achieving established labor, sales, loss and stock budgets of assigned

locationsResponsible for efficient use of company and store suppliesResponsible for assisting Store Supervisor in educating Associates in key financial performance indicatorsResponsible for assisting in stock loss controls and participating in all Loss Prevention policies and procedures People Responsible for assisting Store Supervisor in evaluating assigned team members to help develop a professional, efficient and effective team.Responsible for adhering to policies and procedures, effectively managing Associates and documenting and reacting appropriately to employee relations issuesResponsible for promoting and demonstrating LEGO's and Merlin's SOPs, culture and core values through words and actionsResponsible for continuing own growth through utilization of career development programs through collaboration with Store Supervisor Health & Safety Managers/Supervisors/Leads/Coordinators are responsible for all aspects of Health, Safety & Security within their team, in line with the Group Policy (HSOOI). In particular, they must ensure that risk assessments safe working procedures are in place for all work activities and that all employees in their teams are aware of the Group Health, Safety and Security Policy and their obligations under it. They must ensure that safe working practices are monitored and that risk assessments and procedures are reviewed regularly. Where incidents do occur, they must ensure that they are investigated appropriately and that where necessary, corrective action is taken to ensure that such incidents are not repeated. Employees are responsible for the safety of themselves, their colleagues and guests (where appropriate), in line with the Group Policy (HSOOI) and the law. In particular, they must ensure that they follow safe working procedures for all work activities that they undertake and they must not use any tools or equipment for which they have not been trained. Where incidents do occur, they must ensure that they are reported to their line manager and must cooperate with any investigation as appropriate. Other May be assigned other activities and

responsibilities within the Retail Department as needed.

Background And

Experience

Requires One - Two Years Of

experience in Retail, with

experience in entry level management.

Experience in theme park merchandise is preferred. Requires

experience in retail store operations, leadership/management

experience, including employee training. Knowledge of cash handling, inventory/sales auditing, and of port of sale automated systems is required.

Experienced in merchandise maintenance and visual merchandising is required. Ability to work effectively with others with effective communication

skills required.

Education: High school diploma or general

education degree (GED); College degree preferred.

Physical Demands

Ability to sit for sustained periods of time to attend on-site and off-site meetings, perform paperwork activities, travel and drive. Intermittent and prolonged standing and walking to move about the park site, and interact with employees. Finger dexterity sufficient to complete paperwork activities and to use a computer. Visual acuity sufficient to read written materials, to complete paperwork activities, and to drive. Hearing sufficient to communicate with individuals in person and by telephone.

Work Environment

Various Inside And Outside

locations with varying temperatures and floor surfaces.

Other Job

Requirements

Must be willing to work flexible hours, including evenings and weekends to support park operations.

About You

Friendly, outgoing personality Well-groomed appearance Ability to make a child’s day memorable Work as part of a team Dependable and Responsible (after all our guests depend on you!) Ability to work outdoors in any weather condition Ability to stand/walk for long periods of time, and long distances Flexible Availability around park hours (peak and nonpeak times) Ability to work nights/weekends/holidays through agreed upon employment

The

Perks

Here at Merlin, we do it all for the love of FUN and if that wasn’t enough, we also have these magical

benefits, exclusive to our awesome employees; Merlin Magic Pass which give you free admission to Merlin attractions, discount in our retail shops and restaurants, opportunities for career development within our exciting global organization, and much more!

Who We Are

We're part of the Merlin Entertainments family - linking us to iconic brands such as Madame Tussauds, The London Eye, SEA LIFE and much more!

Here at LEGOLAND New York Resort We thrive on innovative thinking and big ideas!!! For that reason, this job description is not necessarily an exhaustive list of all

responsibilities,

duties,

skills, efforts,

requirements or working conditions associated with this role. We create magic and invaluable

experiences for our guests every day, and while this job description is intended to be an accurate reflection of

what you will do here with us, we cannot guarantee you that creating magical moments won’t come with new and amazing adventures that can make your day different! Come work with us and you will see how at LEGOLAND New York Resort no two days are the same.

Pay Range

USD $20.79/Hr.