At Your Service Captain, Southshore - Full Time

Are you ready to bring your amazing self to work?

At Macy's, Inc., we're on a mission to create a brighter future with bold representation for all. This is our Mission Every One. We know that each person here is unique. We respect and invest in each individual to create growth, pride and satisfaction. If we are able to bring our whole selves to work, it translates into a more abundant and wider array of ideas and energy for all to benefit from. Our success will be built on amazing colleagues, working together.

Job

Summary

As the At Your Service Captain, you are an advocate for the customer and a role model for your colleagues. As an elevated hourly colleague, you are an expert in customer satisfaction , problem-solving, and building brand loyalty. You will drive results through promotional and Omni selling initiatives, such as By Online Pickup in Store and Curbside services. Under the supervision of a People Leader, you will play a key role in communicating expectations and priorities to our colleagues. Advancement opportunities include Sales and Customer

Experience Manager.

What We Can Offer You

An inclusive, challenging, and refreshingly fun work environmentEmpowerment to perform impactful work with tangible resultsCoverage across medical, dental, vision, and retirementEmployee Assistance Program (mental health and financial literacy resources)Fully-Funded

education

benefits may include 100% of tuition, books, and feesMerchandise discountsColleague Resource Groups (CRGs), give-back/volunteer opportunities

What You Will Do

As an advocate for the customer, you will role model and provide fast feedback on how to make every customer

experience outstandingEnsure high-level of customer service through problem-solving and customer-focused resolutions, such as converting a return into an exchangeEnhance the in-store customer

experience by promoting our Macy's mobile appMeet with People Leaders throughout the day to plan and monitor total store activitiesLead colleagues in the execution and completion of assigned tasksProvide People Leaders continuous feedback that drives a positive customer

experience and improves our processes.Perform store opening and closing procedures, including accessing the alarm system and settling the registers Lead and participate in the upkeep of the At Your Service area, processing customer orders, and maintaining back of house areas to our standards for By Online Pickup in Store and Curbside services.Keep current on updates to services, promotions and policiesEducate colleagues on point of sale technology, radio frequency equipment, and applications used to assist in fulfillment of customer orders.Perform all applicable sales and/or support

duties in addition to above

Who You Are

Focused on upholding Macy’s dedication to fulfilling ideals of

diversity, inclusion and respect that our company aspires to achieve, every day in every store and office, with every customer and associateFlexible availability, including days, evenings, weekends and holidays with regular, dependable attendance and punctualityProficient in communicating effectively with customers and providing clear direction to colleagues Self-starter in adapting quickly to changing customer expectations and needsResourceful and able to adapt quickly to changing priorities and deadlines1-2 years of direct retail

experience preferredHigh school diploma or equivalent

Essential Physical

Requirements

Prolonged periods (at least two consecutive hours) of standing/walking around the store or departmentFrequent use of computers and handheld electronic equipmentReaching, including above eye level, crouching, kneeling, stooping and color visionLifting and moving items weighing up to 30 lbs.

About Macy's

Now is an exciting time for a Macy's career as we continue to focus on creating exciting and memorable

experiences for every Macy's customer, whether their journey starts online or in the store. Our opportunities in Sales, Merchandise, Operations, Customer Service, Warehouse, Marketing and other areas let you express your creativity and commitment to excellence, grow your career and make a difference to your Macy's colleagues and customers.

Bring your creativity, energy and ideas to the Macy's team – Apply Today!

This job description is not all-inclusive and may not apply to colleagues covered by a collective bargaining agreement. Macy's Inc. reserves the right to amend this job description at any time. Macy's Inc. is an

Equal Opportunity Employer, committed to a diverse and inclusive work environment.

Stores00

This position may be eligible for performance-based incentives/bonuses.

Benefits include 401k, medical/vision/dental/life/disability insurance options, PTO accruals, Holidays, and more. Eligibility

requirements may apply based on

location, job level, classification, and length of employment. Additional benefit details are available at macysJOBS.com.