Software Engineer - ServiceNow

Overview

Provides designs, specifies information systems solutions and highly technical direction in the development of new or existing applications to solve basic to complex problems or enhancements. Serves as a principal application designer for major modifications effectively using analytical and technical

skills and available technology and tools in the evaluation of client

requirements and processes. Provides solutions that are technologically sound. May complete day-to-day support activities and special projects. Often directs and monitors the activities of less

experienced personnel.

Primary

Responsibilities

Complete and oversee basic to complex systems analysis, design and development. Play a key role as an individual contributor on complex projects. Maintain an excellent functional understanding of the supported application(s).Direct and monitor less

experienced resources and coordinate development tasks on small to large scope projects.Prepare and manage the technical component of project plans.Participate with other Development, operations and Technology staff in overall systems development direction from technical analysis to user acceptance testing. Prepare and review test data and execute detailed test plans. Complete any required debugging.Evaluate and understand complex interrelationships and effects among programs, interfacing applications and platforms. Provide highly analytical consulting and leadership in identifying and implementing new uses of information technologies to assist business units in meeting strategic objectives.Prepare thorough, clear technical and functional specifications and update systems documentation. Prepare charts, tables and diagrams to assist in analyzing problems. Review documentation prepared by less

experienced staff.Prepare and review assessments to include required tasks, estimated time frames and effort for any scope project.Maintain efficient operation and effectiveness of supported applications.Recommend new technology, policies or processes to benefit the organization and improve deficiencies. May lead or participate in technical evaluations of vendor software.Follow and promote use of development standards and procedures.Maintain a good understanding of the business being supported and its functions, processes, operations and strategic direction.May assist in developing expense and capital budgets.Understand and adhere to the Company’s risk and regulatory standards, policies and controls in accordance with the Company’s Risk Appetite. Identify risk-related issues needing escalation to management.Promote an environment that supports

diversity and reflects the M&T Bank brand.Maintain M&T internal control standards, including timely implementation of internal and external audit points together with any issues raised by external regulators as applicable.Complete other related

duties or projects as required, which may include playing a lead role in due diligence, cost/benefit analysis or business study activities.

Scope Of

Responsibilities

The position works under supervision of the Technology Team Lead. The jobholder is competent to work independently on all high level systems analysis and technical phases of development. The position is capable of managing the activities of others on a project basis for small to large scope efforts and may lead project activities. The jobholder monitors staff performance on assigned projects relative to their overall abilities and effectiveness in completing projects within schedules. The position interacts with senior management, other technology personnel, clients and vendors. The jobholder provides backup to higher management as required and may be called on to serve as a technical representative on committees, ad-hoc projects, etc.

Education And

Experience Required

Minimum of an Associate’s degree and 5 years’ systems analysis/application development

experience, or in lieu of a degree, a combined minimum of 7 years’ higher

education and/or work

experience, including a minimum of 5 years’ systems analysis/application development

experience

Familiar With Application Development Software And Hardware Platforms

Proficiency with personal computers as well as pertinent project management, word processing and spreadsheet software

Capable Of Working On Multiple Projects Of A Complex Nature

Excellent Problem-solving

skills to assist in issue resolution

Strong Verbal And Written Communication

skills, with prior

experience presenting to the target audience

Strong Organizational And Time Management

skills

Detail-oriented

Strong Lateral Thinking

skills

Experience Coordinating Between Applications And Business Units

Experience Recommending And Implementing Systems Solutions

Experience Driving Project Milestones And Delivery Dates

Education And

Experience Preferred

Good understanding of the Bank’s application framework

Subject Matter Expert In Business With Knowledge Or

experience utilizing application/system being supported

Advanced understanding of applications supported with a sound knowledge of interfacing/integrated applications

Ability To Work In A Team Environment As Well As Autonomously

Ability To Multitask For Various Components Of Complex Projects

Action-oriented

Pro-active

Advanced knowledge and focus of the entire system to work on projects outside of normal business-as-usual (BAU)

M&T Bank is committed to fair, competitive, and market-informed pay for our employees. The pay range for this position is $93,581.10 - $155,968.51 Annual (USD). The successful candidate’s particular combination of knowledge,

skills, and

experience will inform their specific

compensation.

Location

Buffalo, New York, United States of America