Role Overview & Specifications
Title: Admin/Clerical - Contact Center Representative III (Local Only)
Location: Irwindale CA Duration: 3 Months
Pay Rate
Position
Overview:Answers general inbound and places outbound calls in a call center with the goal of increasing business, customer satisfaction, and customer retention. Takes care of inbound and outbound calls of a lesser complexity that are primarily routine or basic in nature. Follows basic procedures and scripts, using fundamental knowledge to navigate company's customer information systems and/or order system along with a basic knowledge of company, services, and products. Scheduler will work in the Rivergrade office via cubicle to support Access established scheduling needs via WQ. Will make Outbound calls, cancel, reschedule, and schedule new appointments based on incoming requests.
Minimum
Qualifications And
Experience:5-10 years of
experience in customer service.
Experience in healthcare strongly preferred.
Experience with EPIC strongly preferred.
Schedule: Monday-Friday
Hours: 9:30a-6:00p PST
About Lancesoft Inc
Lancesoft Inc is an actively verified employer hiring talent across technology, engineering, and operations.
- Headquarters: United States / United Kingdom
- Company Size: 1,000+ employees
- Trust Rating: 95 / 100 (Official Registry Audited)
View all openings at Lancesoft Inc →
