Desktop Support Technician

Handle tiered tickets and escalations, providing on-site and remote assistance for Windows, Mac, Linux, iOS, and Android platforms as needed.

IT Inventory: Responsible for procuring, managing, and tracking IT assets, including inventory and consumables, while contributing to demand planning strategies.

Compliance and Vendor Engagement: Collaborate with engineering for audit compliance, ensuring adherence to standards in hardware management, and oversee vendor engagements, meeting KPIs and service level agreements.

Continuous Improvement Initiatives: Identify recurring issues, document processes for global adoption, manage IT deployment for office build-outs, and explore new technologies/methodologies to enhance operations.User-Centric Solutions: Anticipate local user needs, create systems to streamline requests, and develop tools to reduce ticket submissions wherever possible.