SIA Steward

SALARY



£15.20 (excluding holiday pay)



per hour



Hours of work: flexible, dependent of the planned fixtures.



Weekend and bank holiday working



Job Overview



We are looking for SIAs to join the team to ensure that all players, members, guests, media, and staff who enter the venue are given appropriate security protection as directed, while still maintaining outstanding customer service levels. You never know what a day might throw at you, so you will need to have the ability to work well under pressure.



General Duties

• Monitor crowd behaviour and communicate appropriate rules with customers when required


• Ensure access control measures are adhered to in your designated area.


• Enforce venue rules and eject customers if required


• Assist with the evacuation of the venue and direct guests or players/officials to the relevant holding areas


• Provide information and assistance to members of the public and staff arriving at the Kia Oval


• Deliver the brand and feel of the event that is being staged – this will be briefed out in accordance with the type of fixture being staged


• They will remain in designated positions until relieved by their nominated replacement.

Essential Requirements



Level 2 award for door supervisor (SIA Badge)



Having or working towards NVQ2 in spectator safety



Ability to keep calm and fair with all customers in difficult situations.



Ability to resolve an aggressive situation or conflict without putting yourself or those around you in unnecessary danger



Prepared to work with a variety of people and able to work in a team.



A good knowledge of the internal areas of the ground and stand they are assigned to.



A good knowledge of the Venue Evacuation Procedures and Safety Requirements



Fit and mobile



How To Apply



Please e-mail your curriculum vitae along with a cover letter outlining why you are suitable



for this role and stating current salary to Stewards@kiaoval.com



Closing date for applications is 5pm on the 3rd April 2023



Surrey County Cricket Club will ensure that all existing and potential employees receive



equal consideration and is committed to the elimination of unlawful or unfair



discrimination on the grounds of any of the protected characteristics.



We are actively encouraging applications from a diverse range of applicants to ensure we



are attracting and hiring candidates who may be underrepresented in the organisation.



We particularly encourage applications from Women and Black, Asian and Minority Ethnic



(BAME) backgrounds in line with our strategic vision and business priorities.



Surrey County Cricket Club is committed to safeguarding and protecting the children,



young people and adults at risk that we work with. As such, all posts are subject to a



process of vetting, including the disclosure of criminal records if required and the seeking



of references. We ensure that we have a range of policies and procedures in place which



promote safeguarding and safer working practice across our organisation.