System Engineer Manager- Client Engineering

Systems Engineering Manager - Client Engineering is the leader of the Systems Engineering End-User Services team, accountable for all activities related to End-User Services Systems, including Configuration Standardization and Management, GPO Management (EU devices and servers), Application Packaging, Application Publishing, and Virtual Desktop Environments. The SysEng Manager has talent in coaching and motivating team members to deliver exceptional customer service and execute the day-to-day 24x7x365 operations and support services. The SysEng Manager ensures the timely and effective resolution of service disruptions and service requests; serves as an escalation point for customer and technical issues, conflict resolution, and clarification of processes. This role works with the Director of Systems Engineering to develop strategic direction and goals for the team and technology. The SysEng Manager has expertise in collaboration, building strong partnerships, complex problem-resolution, and people management.