Assistant Store Manager

8959 E Talking Stick Way Scottsdale Arizona, 85250, +1 (480) 3987643

Position Description

Leads The Daily Operations Of The Sales Floor At A Retail Store

location for Goodwill of Central and Northern Arizona (GCNA) and its affiliated entities to help fund the Goodwill mission of ending unemployment. Assists with leading production room as appropriate.

Key

responsibilities include people leadership, store operations, customer service, financial management, inventory control, donation processing, and training and development of store Team Members.

Essential

Duties And

Responsibilities

Develops and executes retail operations plan to achieve daily, monthly, quarterly, and yearly goals for operating income, revenue, and production.Monitors product levels (floor work, as-is, recycle, trash, seasonal back stock) daily to achieve bottom line sales budget against targets.Ensures payroll costs and operating costs are managed to budget.Ensures Team Members deliver excellent customer service to donors and customers.Works to de-escalate customer situations while finding an appropriate solution.Ensures store

locations are clean, well-kept, and reflect the Goodwill brand appropriately.Partners with community businesses and organizations to promote Goodwill mission.Serves as a Goodwill ambassador to the community.Leads the day-to-day operations of the sales floor.Ensures that Retail Store Associates and Customer Service Manager are well-trained and fulfill their

duties and

responsibilities.Acts as a key holder for the store, closing shift manager, and backup to the Store Manager.Processes complex sales transactions, including customer returns.Ensures that Team Members are operating per company standards and procedures.Will need to travel to other GCNA

locations in order to assist other stores and to attend personal training and development classes.Transfers to different stores at any given moment due to business needs.Partners with support areas (Asset Protection, Human Resources, Safety, Finance, etc.) to further business goals and ensure compliance with applicable policies, procedures, and regulations.Builds a high-performing team.Responsible for performance management (coaching, discipline, performance improvement plans, and annual reviews), staffing,

compensation, and development of Team Members.Plays critical role in driving company culture change efforts and change management processes.Models Goodwill Core Values – Trust, Collaboration, Engagement, Ownership, and Innovation.Performs other related

duties, as assigned.

Minimum

Qualifications (

Education,

Experience,

Skills):

High School Diploma, GED, or equivalent work

experienceOne-year work

experience in Retail Management requiredOne-year customer service

experience requiredProficient in Microsoft Office SuiteAbility to pass a background check and drug screen, where applicable for positionAbility to speak and read English proficiently

You will be eligible for a comprehensive Total Rewards package, 1st of the month following 60 days of employment that includes the following:

5 Medical PlansEmployer Funded Health Reimbursement Account (HRA)3 Dental PlansVision Plan401K (Immediate participation upon hire)Employer Paid Life InsuranceEmployee Assistance Program (EAP)Paid Time Off; Sick and VacationPaid HolidaysThese are just a few highlights of our key benefit offerings!

Become a valuable part of our team and work for a company which has been named a Best Place to work by the Phoenix Business Journal 4 out of the last 5 years. Work for a company which has seen double digit growth year after year for nearly a decade. Work for a company which values

diversity and is centered on success. Goodwill of Central & Northern Arizona - We Put People to Work!

Goodwill of Central and Northern Arizona endeavors to make our website accessible to any and all users. If you would like to contact us regarding the accessibility of our website or need assistance completing the application process, please contact HR Support at 602-535-4000, option 5, or RecruitingOperations@goodwillaz.org.

We consider applicants for all positions without regard to race, color, religion, sex, sexual orientation, national origin, age, marital or veteran status, the presence of a non-job related medical condition or disability, or any other legally protected status. We will make reasonable accommodation and modification, including adaptive devices, to assist any person with a disability to apply for and, if hired, to perform the

duties the position they seek. Assistance could include help in completing on-line application as well as providing alternative communication, e.g., Braille and Large Print.

PHISHING SCAM WARNING: Goodwill of Central and Northern Arizona/Goodwill Industries of Monocacy Valley, Inc. (“GCNA/GIMV”) are among several companies recently made aware of a phishing scam involving con artists posing as hiring managers recruiting via email, text and social media. The imposters are creating misleading email accounts, conducting remote “interviews,” and making artificial job offers in order to collect personal and financial information from unsuspecting individuals. Please note that GCNA/GIMV only use company email addresses, which contain “@goodwillaz.org” or @gimv.org”, to communicate with candidates via email. The company also uses secure tools on our website to receive data from applicants and would never ask them to submit their personal banking information to apply for an open job. If you are contacted by someone about an open job at GCNA/GIMV, please verify the domain of the sender’s email address and that they are asking you to apply on this website. If you believe you have been a victim of a phishing scam, please visit the Department of Homeland Security’s Cyber Smart website (https://www.cisa.gov/be-cyber-smart/campaign) to learn how to report it.