Implementation Manager - Moot

Role: Implementation Manager

Salary

£45,000 - £55,000

MOOT is one of the UKs most exciting and fastest-growing technology companies, soon to reach unicorn status. Powering such brands as Olivias, ASOS, Timberland, Bosch and many more, the business has seen incredible growth over the last 3 years and is looking to continue this with the ambition of driving £100m in sales into 2022.

This is an outstanding opportunity for a skilled Implementation Manager to join at a time of rapid growth. As the business scales, we’re looking for new doers, collaborators and innovators to join in uniting the people and technology that move the world as the market leader in their space.

What you’ll be doing,

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  Manage the full lifecycle of MOOT Tech “E-commerce As A Service” implementation projects with new clients




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  Work closely with the sales team to ensure implementation expectations are set accurately




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  Work with the development team to ensure the tech roadmap is being tested/executed as per deadlines




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  Collaborate work with our other teams across customer service, warehouse, performance marketing etc




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  Lead requirements gathering discussions with customers




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  Configure and test customer implementations




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  Act as the primary point of contact for customers regarding project plan, progress, challenges and deadlines




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  Assist with any client training during any go-live projects




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  Gather client feedback and translate it into workable options through roadmaps




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  Develop strong relationships with your clients




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  Manage several customers and projects at once

What you’ll bring to the role,

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  SaaS project management experience or in a SaaS Customer Success role




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  Project management experience




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  Presenting skills




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  Ability to manage several projects at once




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  Ability and desire to work in high energy and rapidly evolving B2B Technology company




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  Proactivity and being a self-starter is a must




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  Ability to change direction quickly, change roadmaps quickly and test effectively

• £45,000 - £55,000 + pension




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  Unlimited holiday




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  Free onsite parking




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  Free onsite gym




• 
  Free refreshments




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  Flexible/Hybrid working