Quality Analyst 2

Our client is seeking a Quality Analyst .

Job Title: Quality Analyst

Location: Remote

Pay Range: $35/hr. - $38/hr.

What’s the Job?

Summary

Note: this is for a bilingual Japanese and English speaker

The person in this role will be supporting and evaluating a team of support engineers using structured and quantified criteria, delivering feedback to individual engineers in regular 1:1s, aggregating trends uncovered during this process, and using that information to create/drive consistency across the team.

The Main Function Of A Qa Analyst Is To Review Support Cases For Customer

experience in English and Japanese, and proactively surfacing common/new trends observed, and propose ideas for remediating common pain points .

Job

Responsibilities

Review up to 4 cases per day, categorize, summarize and publish Participate in calibration exercises Receive coaching Train up new hires Participate in reporting activities Proficiency in English and Japanese

Qualifications

Associate's degree in a technical field such as computer science, computer engineering or related field required 4 years’

experience in technical support 2 years as a Quality Analyst

Top 3 Hard

Skills Required + Years of

Experience

Minimum 4 years’

experience with Japanese translation (Beginner level will not qualify). Minimum 4 years’

experience with technical knowledge Minimum 4 years’

experience with MSFT suites

Nice To Have

Experience with lean six sigma and 5Y analysis.

Schedule: Monday – Friday 40hr/week with ability to support PST meetings

P.S: No Third Party or C2C

If this is a role that interests you and you’d like to learn more, click apply now and a recruiter will be in touch with you to discuss this great opportunity. We look forward to speaking with you!

About ManpowerGroup, Parent Company of:Manpower, Experis, Talent Solutions, and Jefferson Wells

ManpowerGroup® (NYSE: MAN), the leading global workforce solutions company, helps organizations transform in a fast-changing world of work by sourcing, assessing, developing, and managing the talent that enables them to win. We develop innovative solutions for hundreds of thousands of organizations every year, providing them with skilled talent while finding meaningful, sustainable employment for millions of people across a wide range of industries and

skills. Our expert family of brands – Manpower, Experis, Talent Solutions, and Jefferson Wells – creates substantial value for candidates and clients across more than 75 countries and territories and has done so for over 70 years. We are recognized consistently for our

diversity - as a best place to work for Women, Inclusion, Equality and Disability and in 2022 ManpowerGroup was named one of the World's Most Ethical Companies for the 13th year - all confirming our position as the brand of choice for in-demand talent.