Role Overview & Specifications
About Us
Dyson launched in the US in 2002, and since then operations have grown exponentially. Our US headquarters is based in Chicago's Fulton Market neighborhood. We also have employees working in field sales, our service centers, and in our growing number of retail stores throughout the country.
Our service team forms a direct link between the business and owners. We are technology experts, trained to give specialist advice and provide hands-on support to solve problems. Working to daily targets, our team resolves technical queries, provides product information, delivers excellent customer service, and upsells. Paid training is provide to ensure you excel in all technical areas.
About The Role
This is a full-time (40+ hours a week) position located onsite at our service center located in Union City, CA.Responsible for the in-person diagnosis, troubleshooting and repair of Dyson customer products including vacuums, fans, air purifiers, hair-dryers and other products Communicate information on other Dyson products to promote cross-selling opportunities and services to existing customers to drive sales. Provide excellent customer service to ensure a positive in-store
experience. Input customer sales information into Dyson system to properly process orders. Submit daily/weekly reports of products and customers serviced and other reporting as necessary Properly manage parts usage and inventory as required and/or directed Ensure all process activity is communicated and Dyson service levels are understood and exercised Assist Customer Service Team in escalated repair instances
About You
Experience In A Customer Service And/or Sales Related Position
Experience using and learning about consumer electronics, especially Dyson products Aptitude for acquiring
skills in technical repairs Collaborative with proven success in team environments Ability to prioritize and work in a fast-paced environment Strong written, verbal and interpersonal communication
skills
Experience using Microsoft Office, including Word, Outlook, and Excel; Ability to lift and move up to 50 lbs. High School Diploma or equivalent required Must be at least 18 years of age.
Benefits
At Dyson, how we reward you is linked to our high-performance culture. But it’s about more than
salary and bonus. Through a package of financial, lifestyle and health
benefits, we support whatever stage of life you’re in and the moments that matter.
Financial
Benefits
401K with up to a 4% matchCompany paid Life Insurance and AD&DFlexible Savings Account (FSA) and Health Savings Account (HSA)
Lifestyle
Benefits
Competitive Paid Time Off
Benefits including Separate Holiday, Sick, and Vacation TimePre-tax Commuter
Benefits (applicable areas only)Generous Child Care Leave ProgramWellness ProgramEmployee Assistance ProgramGenerous Dyson Product Discounts
Health
Benefits
Multi-Level Healthcare Coverage OptionsVision & Dental CoverageCompany paid Short-Term and Long-Term Disability
Dyson Is An
equal opportunity employer. We know that great minds don’t think alike, and it takes all kinds of minds to make our technology so unique. We welcome applications from all backgrounds and employment decisions are made without regard to race, colour, religion, national or ethnic origin, sex, sexual orientation, gender identity or expression, age, disability, protected veteran status or other any other dimension of
diversity.
About Dyson
Dyson is an actively verified employer hiring talent across technology, engineering, and operations.
- Headquarters: United States / United Kingdom
- Company Size: 1,000+ employees
- Trust Rating: 95 / 100 (Official Registry Audited)
