Service Manager

Service Manager - Call-By-Call Field Technician support and training!
Are you wondering what is next for your career?Have you ever had an employer invest in your professional development?Are you a installation coordinator or project manager who already has a job? If so, read on!
There's plenty of employers offering office positions, BUT none quite like Divine Electric and Plumbing! It's fun and rewarding to work for a winning team!
Divine Electric and Plumbing was just voted "Best of Marin" by readers of Pacific Sun, Marin County. Divine Electric and Plumbing is also Marin County's #1 Yelp rated Service Electrician!
DO YOU HAVE THIS MUCH OPPORTUNITY AT YOUR CURRENT EMPLOYER?
* $110,000 - $140,000 annual pay.* Paid live training from the best professionals in the country.* Growing company with future growth and management opportunities.* Great benefit package with 100% Kaiser health care plan, sick pay, holiday pay, and vacation pay.* Up to 4% Company contribution 401K retirement plan* Monthly bonuses
DO YOU WANT ALL OF THIS WITHOUT LONG HOURS, WEEKEND, OR HOLIDAY SHIFTS?
For over 20 years, Divine Electric has been locally owned and operated independent electrical contractor in Marin County. We are a Monday-Friday, 7:30am-4:30pm business hours company. No night, weekend, or holiday working hours.
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Service Manager:
Level 1Technician performance tracking (peer comparison)Follow Up Estimate advocate (for outstanding opportunities)Customer Supplied Parts Tracking & Management
Level 2Technician Paperwork (tracking and oversight)Technician Strength Chart (updates and development opportunities)Office Discount Approval point-of-contactUnsold Estimate tracking & turnover to salesperson reportInside Sales (manager follow up for outstanding opportunities)Special Orders (ordering and tracking items not found by local wholesalers)Install preparatory coordination (materials, job folders, etc.)Shop Inventory (maintain inventory standards)One-on-Ones (technician weekly wellness check ins)SRC Performance ReviewsTechnician vehicle audit. (Condition, cleanliness, inventory. Maintenance tracking)
Level 3Weekly Meeting (curriculum development and facilitation)Onboarding new Service TechsUnsold estimate tracking & turnover to sales report
Additional job duties may be assigned.
Requirements:
• Proven track record in customer service.• IT competent (Apple product based).• Good typist and proficient with phone systems.• Highly organized with exceptional follow-through abilities.• Strong verbal and written communications.• Ability to build trust and demonstrate empathy.• Passionate about Divine Electric and loves the brand.• Some college, Bachelor degree, professional training, or equivalent is a plus.• Engaging personality that blends well with a fast-paced, goal-driven environment.• Competitive individual contributor who also loves to win as a team.• Highly motivated, flexible, and a great attitude on life.
Compensation:
• Salary pay to be determined based on experience and performance.• Exceptional performance results will be rewarded.
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EVEN IF YOU ARE ALREADY EMPLOYED, you owe it to yourself and your family to at least check out Divine Electric and Plumbing and become part of a quality oriented and well-compensated group of professionals who are always looking to improve themselves. Imagine an employer with a small family feel with proven, best practice trainings, and awesome support for one another. Don't regret that you let this opportunity pass you by!
We invite you to visit www.DivineElectricAndPlumbing.com to learn more about our extraordinary company. Candidates should respond with a current resume.
Service Manager, Install Installation Coordinator, Tracking, Training, Service Titan, Dispatch, Dispatcher, Call Center, Electrician, Electrical, Plumbing, HVAC, SAVE THE DAY, WIN THE DAY, WINNER!