Customer Service Manager

About The Company And Opportunity

Join a diverse and inclusive community of passionate individuals who are dedicated to making a positive impact. Together, we celebrate our successes, support each other through challenges, and continuously strive for excellence.Imagine a workplace where your creativity knows no bounds, where you're encouraged to think outside the box and challenge the status quo. Here, we believe that the best ideas come from collaboration, so we foster an environment where every voice is heard and every idea is valuedCollaborate with teams across the organization to create smooth, efficient processes that drive success. Whether you're in marketing, sales, production, or customer service, your contributions will make a real difference and propel us towards our shared goals

Responsibilities Of The Customer Service Manager

As the Customer Service Manager you will collaborate with the supply chain, production, and inventory teams to develop and implement production schedules that meet customer demand while optimizing resources and minimizing lead timesThe Customer Service Manager will serve as the primary point of contact for customer service team members, orders, and concerns, ensuring timely and accurate responses to maintain high levels of customer satisfaction.Monitor production processes and inventory levels to identify potential bottlenecks or shortages and proactively implement solutions to mitigate risks and meet customer expectations.The Customer Service Manager will analyze data and performance metrics to identify opportunities for improvement in supply chain efficiency, production quality, and customer service levels.Evaluate existing processes for better use of time and communication, implementing changes as necessary to improve efficiency and effectiveness.

Preferred

Qualifications For The Customer Service Manager

Associate’s or Bachelor’s Degree in BusinessMinimum 3 years in Customer Service Manager position

Experience with MRP and ERPProficient in Excel, including pivot tables and VLOOKUPsExcellent communication

skills

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