Clinical Lab Support Rep (M-F 3:00pm-11:30pm with weekends) $5,000 sign-on bonus

The Clinical Lab Support Rep will perform tasks in accordance with established policies and procedures as dictated by the specific section. Will provide patient services and administrative support in laboratory operations. Will interact with parents, patients, physicians and other staff under moderate supervision in a courteous manner. Will provide assistance to other employees within their department as well as other departments. Will be responsible to collect, receive and process specimens, check for proper and complete patient information, patient registration, and perform other related services and clerical

duties. Will train employees and others in the

duties described in job description. Will schedule patients in the computer system.

Minimum

Education

High School Diploma or GED (Required)

Minimum Work

Experience

2 years Related

experience in an accredited clinical setting. (Required)

Functional Accountabilities

Specimen Processing

Process specimens by centrifugation, aliquot and sort into specific test areas and for storage. Coordinate the pickup and delivery of specimens for specific areas of the laboratory. Troubleshoot specimen processing procedures. Investigate and handle improperly labeled specimens, requisition problems and inadequate specimens. Perform order and result entry , reference lab batch creation/release and special handling/packaging for send-out specimens. Will schedule and register patients in the computer system, when needed.

Patient Services

Greet patients and parent in a courteous and consumer-oriented manner, check patient into scheduling system and or update computer system information. Review patient insurance information for accuracy, collect demographic and insurance information, checks/corrects facesheet. Verify the insurance information is complete prior to procedure and collect and verify preauthorization/referral information. Complete computer-aided, on-line registration with parent/guardian via telephone or in person in a courteous and consumer oriented manner.

Administrative

Answer inquiries and give test results by phone, answers general information and specimen requirement questions and route technical questions to appropriate area for answersAnswer telephone professionally and courteous.Verify insurance eligibility and coverage for anticipated procedures.Notify parents of the need for completed insurance referral form or preauthorization of test requests.Counsel parents or refer parent to Manager or Coordinator for financial information and direction.When assigned, train employees, students, and others in the

duties described in job description

Lab Tests

Enter patient information, test requests, cancellations and additions into computer order program; perform computer searches for data inquiries and print and retrieve reports. Check test requisitions for completeness. Request additional forms or documents from referring physician as necessary. Confirm ICD9 codes are included and contact referring physician to confirm. Contact referring physician to confirm questionable test requests. Order tests in LIS; attach label to test requisition and place in appropriate

location for specimen collection.

Maintenance

Monitor and maintain daily records of laboratory equipment as required; maintain simple laboratory equipment and notify technician/technologist of unresolved problems. Order routine inventory and supply requests. Distribute forms/letters/mail/lab results. Maintain Lab Customer Service Desk files. Copy , fax and distribute documents.

Phlebotomy

Collect blood specimens by venipuncture and capillary method; perform special procedures such as collection of specimens for sweat chloride test and administration of xylose.Conduct assigned routine laboratory tests such as urine dipstick, loading automated analyzers, preparation of slides for microscopic analysis.Set up simple bacterial/viral cultures and enter specific test results into the computer

Organizational Accountabilities

Organizational Accountabilities (Staff)

Organizational Commitment/identification

Anticipate and responds to customer needs; follows up until needs are met

Teamwork/communication

Demonstrate collaborative and respectful behaviorPartner with all team members to achieve goalsReceptive to others’ ideas and opinions

Performance Improvement/problem-solving

Contribute to a positive work environmentDemonstrate flexibility and willingness to changeIdentify opportunities to improve clinical and administrative processesMake appropriate decisions, using sound judgment

Cost Management/financial Responsibility

Use Resources Efficientlysearch For Less Costly Ways Of Doing Things

Safety

Speak up when team members appear to exhibit unsafe behavior or performanceContinuously validate and verify information needed for decision making or documentationStop in the face of uncertainty and takes time to resolve the situationDemonstrate accurate, clear and timely verbal and written communicationActively promote safety for patients, families, visitors and co-workersAttend carefully to important details - practicing Stop, Think, Act and Review in order to self-check behavior and performance

Primary

Location

District Of Columbia-washington

Work

Locations

CN Hospital (Main Campus)

Job

Administrative Support / Customer Service

Organization

Patient Services

Position Status

R (Regular)

Shift

Evening

Work Schedule

M-F 3:00pm-11:30pm with weekends

Job Posting

Apr 19, 2024, 8:19:36 PM