System Support Manager-Engineering & Construction Applications

At Brightspeed, we are reimagining how people live, work, play and connect by providing fast, reliable internet connections and an awesome customer

experience in twenty states throughout the Midwest and South.

Backed by funds managed byApollo Global Management,our vision is to accelerate the upgrade of copper to fiber optic technologies, bringing faster and more reliable internet service to many rural markets traditionally underserved by broadband providers, while delivering best-in-class customer

experience.

Be a part of the team that will make this vision a reality….designing and building a world class fiber network and creating a customer

experience second to none.

Check us out on the web!

Job Description

Brightspeed has an exciting opportunity for a System Support Manager to join our rapidly growing team! As a System Support Manager, you will oversee solutioning, developing and maintaining systems that support the Engineering and Construction team. You will be part of the evaluation, design, documentation, implementation, testing and performance for various systems. You will work closely with internal IT business partners as well as 3rd Party Development teams to support the Business Operations team. Ensuring alignment of application/process long term goals and visions. The principal purpose is to drive automation, process efficiency and customer service support.

As System Support Manager, Engineering and Construction Applications, your

responsibilities will include:Drive advanced technical direction and support for multiple applications within the Engineering and Construction system stackDefine, document, design, test and implement strategies to enhance & support Network Systems including Engineering, Service Delivery & Assurance, NOC and Field OperationsStrong leadership

skills. Ability to work directly with internal and external IT partners as well as End Users.Support the IT Agile process with strong knowledge of JIRA; SQL, Dashboards, Kanban, queries etc. by clearly documenting technical

requirements and use casesUnderstand & interpret (SQL String) Code, Request, Response, etc. details to troubleshoot and deliver technical bug resolution

requirements to IT & 3rd Party DevelopersAbility to perform RCA (Root Cause Analysis) post system outageBalance priorities from complex cross functional teams while developing innovative system solutions to business challengesBuild technical guidelines used by Learning & Development for curriculum creation & training as well as end user self-serve consumptionPresent program updates/status to leadership and stakeholders

Qualifications

WHAT IT TAKES TO CATCH OUR EYE:  Bachelors in Network Technology/Engineering or relevant professional

experience7 years’

experience with telecom industry, network systems, driving software development lifecycle, technical project management

Experience With It Systems

requirements & development, agile processes, end to end & UAT testingApplication specific

experience: IQGeo, GIS, ESRI, ArcGIS, AutoCAD, MicroStationUI/UX - JavaScript, React JS

Experience with data visualization tools (Power Platform, Big Query or Data Lake) 

Experience with PL/SQL development specific to PostgreSQL, Oracle and MySQL databases Demonstrated

experience in crisis managementFirm grasp of networking concepts including Fiber and PON networksAbility to understand and explain complex technical information

Experience with latest trends in technology both mobile and web, to design and built innovative and efficient solutionsProgram/Project Management

experienceAbility to work successfully in both a team environment and independentlyExcellent verbal and written communication

skills to include preparing presentations for executives and senior leadership teamBONUS POINTS FOR:Master’s degree

Experience with scripting languages such as Python and UNIX PMP CertificationApplication specific

experience: Fireworks, Bidmaster, Network Design System, TIRKS, WFMT, DataNet, FT3(Atlassian), CDMMS, ARMOR, Sitetracker, Salesforce, MARTENS, Optius/Oden, Omnivue, TNMS, E2          

Additional Information

Why Join Us?

We aspire to contemporary ways of working.

At Brightspeed, we have roles that are designated as remote, hybrid, office or field-based, depending on the position, business needs and individual circumstances. We have a brand new, state-of-the-art corporate HQ in Charlotte, NC and we prioritize hiring talent in the Charlotte area, whenever possible, to make it a truly vibrant destination for our hybrid workforce. We also invest in technology that enables our entire team to stay connected. Why? Because Brightspeed recognizes the value of finding the best talent for the job, wherever they may be.

We Offer Competitive

compensation and comprehensive

benefits.

Our

benefits and paid time off programs reflect our underlying belief in promoting overall wellness throughphysical, emotional and financial health.Brightspeed offers a comprehensive benefit program, including competitive medical, dental, vision, and life insurance; an employee assistance program; a 401K plan with company match and a host of voluntary

benefits.

Diversity, equity and inclusionare at the center of our grounding belief inBeing Real.

When we bring our authentic selves to work, everyone is better as a result. A diverse team helps us befierce advocatesfor moreaccessible,inclusiveand high-quality internet, because webelieve doing so promotesequityin the communities we serve.

Brightspeed Is An

Equal Opportunity Employer

For all applicants, please take a moment to review our Privacy Notices: Brightspeed’s Privacy Notice for California ResidentsBrightspeed’s Privacy NoticeWHY JOIN US?

We aspire to contemporary ways of working.

At Brightspeed, we have roles that are designated as remote, hybrid, office or field-based, depending on the position, business needs and individual circumstances. We have a brand new, state-of-the-art corporate HQ in Charlotte, NC and we prioritize hiring talent in the Charlotte area, whenever possible, to make it a truly vibrant destination for our hybrid workforce. We also invest in technology that enables our entire team to stay connected. Why? Because Brightspeed recognizes the value of finding the best talent for the job, wherever they may be.

We Offer Competitive

compensation and comprehensive

benefits.

Our

benefits and paid time off programs reflect our underlying belief in promoting overall wellness throughphysical, emotional and financial health.Brightspeed offers a comprehensive benefit program, including competitive medical, dental, vision, and life insurance; an employee assistance program; a 401K plan with company match and a host of voluntary

benefits.

Diversity, equity and inclusionare at the center of our grounding belief inBeing Real.

When we bring our authentic selves to work, everyone is better as a result. A diverse team helps us befierce advocatesfor moreaccessible,inclusiveand high-quality internet, because webelieve doing so promotesequityin the communities we serve.

Brightspeed Is An

Equal Opportunity Employer

For all applicants, please take a moment to review our Privacy Notices: Brightspeed’s Privacy Notice for California ResidentsBrightspeed’s Privacy Notice