Senior Manager, Program & Project Management - Senior Markets

Job Description

Your Role

The Senior Markets Performance Improvement, Sales Operations, and Analysis team define, develop, and implement the end-to-end capabilities required to provide member and broker

experience that is scalable through seamlessly operationalized services including but not limited to Medicare Advantage, Prescription Drug Plans and Medicare Supplement product lines. The Senior Manager, Program and Project Management will report to the Director, Performance Improvement, Sales Operations, and Analysis. In this role you will be a key leader within the Senior Markets Performance Optimization team and efforts will be critical to achieving process improvements realizing increasing operational performance, membership growth and retention goals through long-term sustainable processes which successfully operationalize changes to create the best member

experience for prospects, members, and brokers. Our leadership model is about developing great leaders at all levels and creating opportunities for our people to grow – personally, professionally, and financially. We are looking for leaders that are energized by creative and critical thinking, building and sustaining high-performing teams, getting results the right way, and fostering continuous learning.

Your Work

In this role, you will:

Partner with business drivers to execute on sub portfolio delivery including schedule, scope, resource management, financials, benefit tracking, knowledge of emerging technologies and issue/risk management to ensure successful completion of all projects and programs in support of the business strategiesPartner with managers to manage intake, Rough Order of Magnitude (ROM) estimation and demand/ capacity to ensure projects within the program meet cost, resource, environment, schedule, and other constraints within their domainProvide oversight and direction of all the projects and releases within the sub portfolio (schedule, issues/risks, budget, resources, and PPM/PWA adherence)Oversee and manage senior project managers, project managers and analysts in support of the delivery of the sub portfolioBe accountable for ensuring overall program and project delivery, schedule and budget attainment, and effective management of leadership expectations in achieving overall desired outcomes, results, and deliverablesDevelop and contribute to the development of goals for the department and planning efforts (budgets, operational plans, etc.)Gather detailed information, analyze and investigate issues to understand the problem and impactsExplain policies, practices and procedures through communications to stakeholder groups across departments to influence and contribute to long-term direction for the job function, which may include external customers, members or vendorsSupport executive stakeholders to deliver on the aligned product outcomesEnsure agile team blockers and conflicts are resolved in a timely manner Manage an

experienced team. Lead, direct and review the work of team who exercise latitude and independence in their assignments including overall hiring, firing, promotion and reward authority within own department, in accordance with organization guidelines

Qualifications

Your Knowledge And

Experience

Requires a bachelor’s degree or equivalent

experienceRequires at least 10 years of prior relevant

experience, including 4 years of management

experienceRequires at least 3 years of managed care / health plan

experience Requires at least 2 years of

experience implementing Agile methodologies, including direct or indirect management of an agile delivery teamDemonstrated understanding of Medicare Advantage and Medicare Supplement product lines preferredProven ability to apply strategic and systems thinking to end-to-end solution design that align with business unit goals and objectivesDemonstrated business readiness

experience through process design,

requirements inputs, testing and tracking practices to successfully deliver new capabilities to internal and external market facing improvementsPractical knowledge in leading and managing the business readiness execution of processes, projects, and tactics

Pay Range

The pay range for this role is: $ 136400.00 to $ 204600.00 for California.

Note

Please note that this range represents the pay range for this and many other positions at Blue Shield that fall into this pay grade. Blue Shield salaries are based on a variety of factors, including the candidate's

experience,

location (California, Bay area, or outside California), and current employee salaries for similar roles.