IT Desktop Support

Axiom Technologies is an Australia-based entity with a history of providing Managed IT solutions to medium to large-scale enterprises globally. Please visit our website for more information about what we do at www.axiomtechnologies.com

We are looking for a capable resource to coordinate ranging from simple activities to more complex plans. This role will provide onsite/ on-call assistance to end-users within the organisation’s desktop computing environment in a timely and accurate fashion to ensure optimal service delivery.

• Desired Experience:
• 
  Computer OS/Peripherals troubleshooting
• 
  Handling Different PC Operating Systems ( Windows 7/8 and 10)
• 
  Performing Hardware Software Installation ( understanding of deployment tools like SCCM)
• 
  Basic knowledge of SOE and group policies
• 
  Printer support
• 
  Good knowledge of MS Office tools installation & troubleshooting
• 
  Excellent customer service and people skills
• 
  Field experience supporting a variety of technologies and services
• 
  Advanced technical abilities including solid troubleshooting skills applicable to Windows, Apple, and virtual operating systems
• 
  Ability to manage time and resources to meet or exceed expectations in high-profile situations while maintaining professionalism under pressure

• Excellent End-user computing skills.
  
• Good knowledge of Infrastructure support.
• 
  Strong analytical and problem-solving capabilities
• 
  Well-organized and extremely detail-oriented
  
• Strong customer service ethic and great communication skills, both oral and written
• 
  Passionate about delivering quality no matter what you are doing
  
• Can work both independently and in a collaborative team-oriented environment
• 
  A self-starter, motivated to push the limits and think outside of the box
  
• Fondness for solutions that are simple, elegant, and effective
  
• Ability to work with and maintain confidential information

In-depth knowledge of:

• Windows OS (e.g. XP, Vista, Windows 7, 10)
• 
  Microsoft Office applications
• 
  PCLaptop hardware
• 
  PCLaptop peripherals, including printers
• 
  Mobile devices

Basic knowledge of:

• Active Directory
• 
  Exchange
• 
  Apple OS
• 
  SCCM

At least one of the following:

• PCLaptop OEM Maintenance Certification
• 
  CompTIA A+ Certification
• 
  Microsoft Certified IT Professional (MCITP) certification in the desktop area
• 
  Microsoft Office Specialist (MOS) Certification

• 2+ years of relevant experience.
• 
  Freshers and IT Students are also welcome but with IT backgrounds.
  
• Ready to travel 20-30 KM as per the requirement

What next?

If you are looking for that next challenge in your career and wish to apply for this role, please forward your resume to careers.uk@axiomtechnologies.com