Role Overview & Specifications

Are you the designated go-to computer/technology "fixer" for everyone you know? Do you demonstrate respect and appreciation for those around you? If so, we want to talk to you! Immediate need!

As Technical Support Specialist, you will provide outbound, first-level response on any information technology-related issues regarding the hardware and software within a Microsoft Windows platform. You will assist end-users over the phone, by email and through a centralized ticketing system to resolve or escalate any IT issues. This position requires good technical knowledge and polished communications

skills. This is your opportunity to get your foot in the door with a great company that also offers great

benefits and incentives for going the extra mile!

Duties

Provide technical assistance and support for reported issues related to laptops, systems, software, and hardware on a timely basis to meet SLAs Use all means possible to assist users including by phone, via email, in-person, or using remote support tools Analyze problems using troubleshooting

skills and diagnostic tools to locate root cause of the problem and provide a permanent solution to the issue to prevent reoccurrence. May be involved in installing operating systems, applications, hardware drivers, and customize system per customer's

requirements May be involved in configuration and troubleshooting of thick client application installed on Windows desktops including registering Dynamic Link Library (dll) and monitoring windows event viewer logs for application errors and resolving the same.

Qualifications

Experience in technical support Installation and troubleshooting knowledge of desktop operating systems, especially Microsoft Windows Comfortable in a cubicle environment doing outbound technical support calls

Responsibilities To Communicate Orally In A Clear And Supportive Manner

Responsibilities to analyze, troubleshoot and provide solutions Models ethical behavior and displays leadership qualities Bilingual Spanish/English

Hourly: $17 - $19/hr

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About Allied Onesource

Allied Onesource is an actively verified employer hiring talent across technology, engineering, and operations.

  • Headquarters: United States / United Kingdom
  • Company Size: 1,000+ employees
  • Trust Rating: 95 / 100 (Official Registry Audited)

View all openings at Allied Onesource →

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