Operations Acceptance & Risk Manager

Description

JOB TITLE: Operations Acceptance & Risk Manager

DEPARTMENT: Operations

REPORTS TO: Facility Manager

Summary

Under the direction of the Facility Manager, the Operations Acceptance & Risk Manager will ensure all capital projects meet the

requirements of Aligned’s customers, the approved project design documents, and Operation’s standards and Runbooks.The objective of the role is to streamline the administration of capital projects within a data center campus or region, ensure reliability of systems serving customers, and to promote effective coordination among stakeholders, customers, and contractors to achieve project success.

Duties And

Responsibilities

CFT Qualified Act as Safety Committee Representative for the campus or region. Enforce EH&S Policies Collaboration with Training Manager to ensure proper and timely training for all employees on newly deployed equipment or infrastructure. Active drill facilitator for executing and critiquing site drills in coordination with Training Manager and senior site leadership. Enforce Aligned standards associated with capital projects. Ensure compliance with Aligned Runbook. Provide oversight of all project turnover processes. Provide oversight and drive completion of all project punch lists. Provide procedure QA/QC for processes and procedures required for capital projects (MOP’s and CR’s) Approval authority for Level 1 and Level 2 change requests as approved by the Facility Manager and site Operations Director. Provide QA/QC support of all building systems and critical facilities equipment and other equipment associated with data center environments including fire/life safety, plumbing, mechanical and electrical systems, and equipment. Provide QA/QC plumbing support for installations, repair and maintenance of piping and associated equipment, and components located in the interior or exterior of the building Conducts a routine and on-going assessment of the building systems operations as it pertains to capital projects. Performs tests, rounds, and analyzes data to assure the proper functioning of critical equipment prior to turnover to Operations. Evaluate, assign, and monitor the safe work

responsibilities and safety procedures capabilities of employees and contractors. Maintain on-going communication with tenants, owners, and vendors concerning on-going capital projects. Assist in updating and/or maintain as-built drawings. Ensure compliance with applicable codes, requisitions, government agencies and Aligned’s directives as relates to capital projects. Acts as a technical resource for CFT’s, LCFT’s, CFMT’s, and SOT’s. Act as a liaison between customers, other departments within Aligned, and contractors performing capital projects.

Qualifications

Minimum five years of increased responsibility and oversight of building systems and critical facilities equipment. Professional licenses strongly preferred (electrical and mechanical licenses) Ability to comprehend, analyze, and interpret complex project documents, AutoCAD, Visio, and PDF documents. Ability to project manage effectively with all stakeholders towards a win-win resolution. Ability to develop installation standards and project tracking/management documents. Ability to effectively respond, verbally or written, to sensitive issues, complex inquiries, or complaints. Ability to make effective presentations and respond to questions from groups of managers, clients, customers, and the public. Requires a high level of commitment to customer service, whether co-workers or clients. Requires in-depth knowledge of applicable rule’s laws, codes, regulations, and ordinances in performing data/communications and MEP projects. Develops appropriate RFP processes Assist in development of capital budgets. Ability to analyze and solve problems involving several options with limited information. Ability to interpret a variety of instructions furnished in written, oral, diagram or schedule form and to work independently. Requires advanced analytical and quantitative

skills. Proven management

skills, customer service orientation, and problem-solving knowledge. Demonstrate ability to work well under pressure with a proactive approach to unusual occurrences. Requires good organizational

skills, attention to detail and an openness to new ideas and procedures. MS Office applications. i.e., Excel, Outlook, Word, and PowerPoint. Occasional Travel may be required, training or other reasons.

Competencies

Adaptability - Adapts to changes in the work environment; Manages competing demands; Changes approach or method to best fit the situation; Able to deal with frequent change, delays, or unexpected events. Change Management - Develops workable implementation plans; Communicates changes effectively; Builds commitment and overcomes resistance; Prepares and supports those affected by change; Monitors transition and evaluates results Cost Consciousness - Works within approved budget; Develops and implements cost saving measures; Contributes to profits and revenue; Conserves organizational resources. Customer Service - Manages difficult or emotional customer situations; Responds promptly to customer needs; Solicits customer feedback to improve service; Responds to requests for service and assistance; Meets commitments. Delegation - Delegates work assignments; Matches the responsibility to the person; Gives authority to work independently; Sets expectations and monitors delegated activities; Provides recognition for results. Dependability - Follows instructions, responds to management direction; Takes responsibility for own actions; Keeps commitments; Commits to long hours of work when necessary to reach goals; Completes tasks on time or notifies appropriate person with an alternate plan.

Diversity - Demonstrates Knowledge Of

EEO policy; Shows respect and sensitivity for cultural differences; Educates others on the value of

diversity; Promotes a harassment-free environment; Builds a diverse workforce. Ethics - Treats people with respect; Keeps commitments; Inspires the trust of others; Works with integrity and ethically; Upholds organizational values. Initiative - Volunteers readily; Undertakes self-development activities; Seeks increased

responsibilities; Takes independent actions and calculated risks; Looks for and takes advantage of opportunities; Asks for and offers help when needed. Innovation - Displays original thinking and creativity; Meets challenges with resourcefulness; Generates suggestions for improving work; Develops innovative approaches and ideas; Presents ideas and information in a manner that gets others' attention. Interpersonal

Skills - Focuses on solving conflict, not blaming; Maintains confidentiality; Listens to others without interrupting; Keeps emotions under control; Remains open to others' ideas and tries new things. Judgement - Displays willingness to make decisions; Exhibits sound and accurate judgment; Supports and explains reasoning for decisions; Includes appropriate people in decision-making process; Makes timely decisions. Leadership - Exhibits confidence in self and others; Inspires and motivates others to perform well; Effectively influences actions and opinions of others; Accepts feedback from others; Gives appropriate recognition to others. Managing People - Includes staff in planning, decision-making, facilitating and process improvement; Takes responsibility for subordinates' activities; Makes self available to staff; Provides regular performance feedback; Develops subordinates'

skills and encourages growth; Solicits and applies customer feedback (internal and external); Fosters quality focus in others; Improves processes, products and services.; Continually works to improve supervisory

skills. Motivation - Sets and achieves challenging goals; Demonstrates persistence and overcomes obstacles; Measures self against standard of excellence; Takes calculated risks to accomplish goals. Oral Communication - Speaks clearly and persuasively in positive or negative situations; Listens and gets clarification; Responds well to questions; Demonstrates group presentation

skills; Participates in meetings. Organizational Support - Follows policies and procedures; Completes administrative tasks correctly and on time; Supports organization's goals and values;

Benefits organization through outside activities; Supports affirmative action and respects

diversity. Planning/Organizing - Prioritizes and plans work activities; Uses time efficiently; Plans for additional resources; Sets goals and objectives; Organizes or schedules other people and their tasks; Develops realistic action plans. Problem Solving - Identifies and resolves problems in a timely manner; Gathers and analyzes information skillfully; Develops alternative solutions; Works well in group problem solving situations; Uses reason even when dealing with emotional topics. Professionalism - Approaches others in a tactful manner; Reacts well under pressure; Treats others with respect and consideration regardless of their status or position; Accepts responsibility for own actions; Follows through on commitments. Project Management - Develops project plans; Coordinates projects; Communicates changes and progress; Completes projects on time and budget; Manages project team activities. Quality - Demonstrates accuracy and thoroughness; Looks for ways to improve and promote quality; Applies feedback to improve performance; Monitors own work to ensure quality. Quality Management - Looks for ways to improve and promote quality; Demonstrates accuracy and thoroughness. Quantity - Meets productivity standards; Completes work in timely manner; Strives to increase productivity; Works quickly. Safety and Security - Observes safety and security procedures; Determines appropriate action beyond guidelines; Reports potentially unsafe conditions; Uses equipment and materials properly. Strategic Thinking - Develops strategies to achieve organizational goals; Understands organization's strengths & weaknesses; Analyzes market and competition; Identifies external threats and opportunities; Adapts strategy to changing conditions. Teamwork - Balances team and individual

responsibilities; Exhibits objectivity and openness to others' views; Gives and welcomes feedback; Contributes to building a positive team spirit; Puts success of team above own interests; Able to build morale and group commitments to goals and objectives; Supports everyone's efforts to succeed. Technical

Skills - Assesses own strengths and weaknesses; Pursues training and development opportunities; Strives to continuously build knowledge and

skills; Shares expertise with others. Visionary Leadership - Displays passion and optimism; Inspires respect and trust; Mobilizes others to fulfill the vision; Provides vision and inspiration to peers and subordinates. Written Communication - Writes clearly and informatively; Edits work for spelling and grammar; Varies writing style to meet needs; Presents numerical data effectively; Able to read and interpret written information.

Physical Demands And Work Environment

Frequently required to stand Frequently required to walk Frequently required to sit Occasionally required to climb, balance, bend, stoop, kneel or crawl Continually required to talk or hear Occasionally exposure to wet and/or humid conditions(non-weather) Frequently work near moving mechanical parts Occasionally exposure to outside weather conditions While performing the

duties of this job, the noise level in the work environment is usually moderate The employee must occasionally lift and /or move more than 50 pounds Specific vision abilities required by this job include:Close vision; Distance vision; Color vision; Peripheral vision; Depth perception and ability to adjust focus

The Above Is Intended To Describe The General Content Of And

requirements for the performance of this job. It is not to be construed as an exhaustive statement of

duties,

responsibilities, or physical

requirements. Nothing in this job description restricts management’s right to assign or reassign

duties and

responsibilities to this job at any time. Reasonable accommodations may be made to enable individuals with disabilities to perform the

essential functions.

Aligned Data Centers Is An

equal opportunity employer that embraces

diversity and is committed to building a team that represents a variety of backgrounds, perspectives, and

skills. Equal employment opportunities are available to all applicants and teammates without regard to race, color, religion, sex, pregnancy, national origin, age, physical and mental disability, marital status, sexual orientation, gender identity, gender expression, genetic information, military and veteran status, and any other characteristic protected by applicable law. All aspects of employment including the decision to hire, promote, discipline, or discharge, will be based on merit, competence, performance, and business needs.